Communication is the cornerstone of product development, manufacturing, and support. Meetings, emails and phone/conference calls are important aspects of any team that builds products.
Capturing these discussions and associating them to product records provide all personnel with the visibility to understand the full impact their products had on users/consumers/customers. Understanding this impact has a direct impact on product features and quality for future designs and updates/upgrades.
The Omnify PLM HelpDesk module provides a communication portal that allows you to capture all product related discussions and feedback and raise, route, and track any problems/issues.